Refund policy

We want you to be confident in every Evernook purchase.

Returns

  • Returns are accepted within 14 days of delivery

  • Items must be unused, uninstalled, and in original packaging

Non-Returnable Items

  • Custom or personalized products

  • Clearance or final-sale items

  • Items showing signs of use or damage not caused during shipping

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging. 

Refunds

  • Approved refunds are issued to the original payment method

  • Please allow 5–10 business days for refunds to appear, depending on your bank or payment provider

Original shipping fees are non-refundable unless the return is due to an error on our part.